Who is Trade Eagle?
Ridgeway & Conger, Inc. is the parent company of Trade Eagle and is a licensed brokerage firm that was registered in 2001 by the SEC. Ridgeway & Conger, Inc. is a member of the FINRA and SIPC.
 

 

Is Trade Eagle licensed as a Broker / Dealer in my state?
Trade Eagle is an affiliate of Ridgeway & Conger, Inc who is registered to operate in all states with the exception of North Dakota, Puerto Rico, and the Virgin Islands.  Ridgeway & Conger, Inc. is registered in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Conneticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michiagan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Ohio, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, And Wyoming.

 

 

 Is my account at Trade Eagle insured?
Your Trade Eagle / Ridgeway and Conger, Inc uses Legent Clearing as a member of the Securities Investor Protection Corporation (SIPC) which provides coverage for accounts up to $500,000 (including a $100,000 in cash) per client as defined by SIPC rules.  An explanatory brochure is available upon request at www.sipc.org or via telephone at (202) 371-8300.   

 

Legent Clearing's policy through Lloyd's of London provides additional account coverage up to$24.5 million (including up to $900,000 in cash) per client as defined by SIPC rules.  With both SIPC and Lloyd's of London coverage, accounts are protected up to a total of $25 million per client (as defined by SIPC rules) including up to $1 million for cash balances.  This coverage does not protect against loss of market value of securities.

 

 

What is the "Trade Eagle Privacy Pledge"?
Ridgeway & Conger, Inc. does not sell personal information about our clients to anyone.  We will not share personal information about our clients with other companies unless we need to share the information in order to provide a product or service a client has requested.  Unless we tell clients otherwise, these other companies do not have the right to use clients' personal information obtained from our firm in any manner beyond what is required to provide a client's requested product or service.  Our Firm limits the collection of personal information to do what is necessary to administer our business and to deliver our product and services to our clients.  It is usually necessary in the conduct of our business that we share information with our affiliates, Legent clearing.  We do reserve the right to disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under law, to cooperate with regulators or law enforcement authorities, to perform necessary credit checks, collect, or report debits to us, to protect our rights or property, or upon reasonable request by the sponsor or provider of a product in which you have chosen to invest.
 

 

Can I open an account with Trade Eagle if I am a resident of a foreign country?
No.

 

Does Trade Eagle offer check writing?
Check writing and Visa card privileges are available with your cash or margin account by submitting an Account form with your new account application.

 

 

How much money do I need to open an account with Trade Eagle?
Cash Accounts have a minimum of $1,000.00 and Margin Accounts have a minimum of $2,000. Day Traders must have a minimum of $25,000.
 

 

Are there account opening or maintenance fees for opening a Trade Eagle account?
There are no account opening fees for Cash or Margin accounts. There is a $35 annual fee for IRA accounts. Inactive accounts, those that under $100 in equity and inactive for over 12 months will be charged $50 annually.

 

 

 

 

What types of securities can I trade through Trade Eagle?
Stocks and ETF's listed on US exchanges and foreign securities trading over-the-counter in the U.S. can be traded online.  Mutual funds can be bought and sold online. Orders for foreign securities not listed on a US exchange and Bond must be placed over the telephone with a broker by calling 315-662-2048 and are subject to compliance approval. Broker-assisted rates will apply.  Orders for bonds must be placed over the telephone by calling 315-662-2048.

 

 

How much is it to place a trade?
Buy side and sell side stock transactions for less than 8,000 shares will cost $8.95. An additional fee will be charged of $0.0008 per share for buy side and sell side transactions in excess of 8,000 shares.
 

 

Are there any limits to the size of trade orders that can be placed through Trade Eagle?
Our systems will allow you to place up to 1 million shares per order.
 

 

What is a day trade?
A day trade is the purchase and sale (or the sale and purchase in a short account) of the same security on the same day. This does not apply to the sale of a position or the purchase to cover a short position that has been held overnight.
 

 

Am I considered an pattern day-trader?
A Pattern Day Trader (PDT) is defined by FINRA (formerly NASD) as one who actively trades.  A trader is coded as PDT once he/she executes more than 3 intraday round trips in a rolling 5 business day period, based on the current trade date.  A Non-Pattern Day Trader (NPDT) is one who is not considered/coded as a PDT.

 

Whether you are coded as a PDT or NPDT will effect your buying power.  If a trader is coded as a PDT, he/she must have a margin balance of $25,000, then the intraday buying power is limited to one times the cash available in  the account on an aggregate basis.

 

A NPDT can use a 4:1 leverage intraday on the cash available in the account.  This 4:1 leverage will continue until the NPDT executes the amount of intraday trades that will then classify them as a PDT.

 

Here is an example of how to determine the trading activity that could help determine if one is about to become coded as a PDT.  It is important to not that this is based on a rolling 5 business day period.

 

Monday, March 17 - 2 trades

Tuesday March 18 - 0 trades

Wednesday, March 19 -  1 trades

Thursday, March 20 - 0 trades

Friday, March 21 - Market Holiday - not considered a business day

Monday, March 24 - 0 trades

 

Since Friday is a Market Holiday, the 5 day rolling period is Monday, Tuesday, Wednesday, Thursday, and Monday.  If a day trade was placed on Monday, that would have exceeded the three day trades in a rolling five day period, as such, the account would be coded a pattern day trader.

 

Tuesday, March 18 - 0 trades

Wednesday, March 19 - 1 trade

Thursday, March 20 - 0 trades

Friday, March 21 - Market Holiday - not considered a business day

Monday, March 24 - 0 trades

Tuesday, March 25 - 1 trade

 

Now it is Tuesday.  In the past five days only two trades were placed - therefore the account is under the trading limit - a day trade must be placed.

 

Wednesday, March 19 - 1 trade

Thursday, March 20 - 0 trades

Friday, March 21 - Market Holiday - not considered a business day

Monday, March 24 - 0 trades

Tuesday, March 25 - 1 trade

 

Now it is Wednesday.  In the past five days (including today) you have placed 2 day trades.  You are still able to place one trade today and not exceed the three day trades in a rolling day period. 

 

 

We currently do not offer extended trading hours.
 

 

How do I cancel or change a trade?
To cancel an open order, you must first click on the link 'Open Order' under the heading. Then, highlight the “Open Order” to Change or Cancel. You will be able to click on Change or Cancel to initiate your request. Please refresh your screen by clicking on 'Activity Today'. Please be advised that merely clicking on Cancel is not a guarantee that your trade has been canceled. There are times when a customer will attempt to cancel while the order is being filled. At this point, your order will not be canceled and you will see that your order has executed.
 

 

 

 

 

How do I open an account with Trade Eagle, a division of Ridgeway & Conger, Inc?
To open an account the first step will be to login to the Trade Eagle website.  You will then follow the on screen prompts to open your online Trade Eagle account.  (Currently being updated by James - detailed steps to follow once he has updated the process)  The account application process starts with choosing the type of account you would like to open. Start your application process by clicking here.
 

 

I have sent money to deposit into my account - When can I trade?
Under normal circumstances, wire transfers will take about 24 hours to post. All checks must clear before they are deposited.  Therefore , we hold them for 10 business days from the time of receipt and funds will be credited to your account on the 11th business day.
 

 

How do I find out the status of my account application?
To find out the status of new account application, please e-mail  
tradeeagle@ridgewayconger.com . Please include your full name, the type of account you are trying to open, and the date the application was placed in the mail.
 

 

When can I expect to receive an account statement?
Once your account has been funded, regardless or activity statements are generated at minimum on a quarterly basis (March, June, September, and December of each year). If you post activity in your account during the course of a month, you will receive via email an account statement for that particular month Statements (i.e. trading, money movement, etc.).
 

 

How can I access past account statements?
You may access past account statements online through your free online client access website.  Login information for this can be obtained by calling 315-662-2048 to obtain your log-in information.
 

 

Will I receive annual statements?
Yes, annual statements will be generated year end as of December 31.  You will be provided with a Form 1099 for tax purposes that gives a summary of interest/dividend income and proceeds from any sales executed through Trade Eagle Securities.  A Schedule D listing all trade activity with Trade Eagle will also be available online in February of the following year.
 

 

How do I get my Form 1099?
Form 1099s are generated and emailed to the account address of record in January of the following year. If you need an additional copy, please send an e-mail request with your account number to tradeeagle@ridgewayconger.com.
 

 

What do I do if I do not have access to a computer and need to place a trade?
If computer service is not available, orders can be made via telephone by calling
 315-662-2048. Broker-assisted trading fees will apply.
 

 

Can I send in one check for deposits to more than one account?
In accordance with the SEC, each check must be specified one account.

 

How do I fund my account? (needs details of cc pmts)
You may fund your account by check, wire, account transfer, or with stock certificates.
 

 

How do I deposit certificates?
You will need to fill out and send a Stock Power Form along with your original stock certificate to:
Trade Eagle
Attn: Stock Receipts
PO Box 460
New Woodstock, NY 13122

A $550 processing fee will be charged to your account along with any additional fees associated with the transfer agent will apply. Transfer agent processing fees will vary. Please make all checks payable to our clearing firm, Legent Clearing.
 

 

How do I transfer funds/assets from another company?
You may transfer assets from another company to your cash or margin account by simply completing and forwarding an Account Transfer Form to Trade Eagle. IRA accounts will need to complete an Account Transfer Form (ACAT).
 

 

How long will it take my account to transfer?
Under normal circumstances, account transfer process will take 3-5 days to complete once all forms are correctly filled out and accepted.  Non ACATs once all terms of both sides are met may take 2-3 weeks to transfer. Please check with your current broker dealer to ascertain if they are ACAT eligible.  For more information regarding transfers, please click here.

 

 

How do I request a withdrawal from my account?
You may request a withdrawal from your account in a number of different ways. Please Click here for detailed information.
 

 

When will my funds be available for withdrawal?
There is a 3 day settlement for all equity transactions. Your funds will be available on the 3rd business day after executing a sell transaction. For example if you execute a sell on Monday, your funds will settle by Thursday morning.  Any deposit checks must settle and clear before being available for withdrawal. 
 

 

How can I get stock certificates sent to me?
Clients can request stock certificates to be sent to them by submitting a signed written request by fax or mail to:

Trade Eagle

 PO Box 460
New Woodstock, NY 13122
Fax: (315) 662-2053

A $150 processing fee per certificate request will be charged plus any additional transfer agent fees incurred. Requests will not be processed unless cash is available in the account to cover all costs. Please be sure that all checks are made payable to our clearing firm, Legent Clearing .
 

 

What should an executor of an estate do upon the death of an account holder?
Upon notice of the death of an account holder, the Executor or Administrator of the Estate should first contact a Trade Eagle representative at 1-315-662-2048 to have them place a freeze on the account. This will prevent any account activity while the Estate Account is being established. The Executor and Administrator should then obtain and send in the following to Trade Eagle:

 

I forgot my user name and password. How can I access my account?
Please contact Customer Services at 315-662-2048. You will be asked to verify account information before any client confidential information is released.  

 

 

 

 

The forms on the Trade Eagle site are not downloading. How can I fix that?
Most documents on our site (such as New Account forms) have special formatting needs and appear on our site as ".pdf" (page document formatted) files. These files provide the highest level of document-quality formatting, and can be printed exactly as shown.
In order to view ".pdf" files, you will need the Adobe Acrobat Reader® plug-in software. You may download this program for free from Adobe's Internet site at http://www.adobe.com.
.

 

I have installed Adobe Acrobat® but still cannot view "PDF" files. What should I do?
If you have installed Adobe Acrobat® correctly and still are experiencing difficulties downloading '.pdf' files, there are some possible solutions:

Your version of Adobe Acrobat® should be at least version 4.0. In order to determine what version you are using:

 

 

 

I keep getting an error message "Invalid password". What am I doing wrong?
If you have changed your password, please make sure that you are entering it in correctly. Your password access is case-sensitive. Often times, a client will mistakenly leave their Caps Lock on. If you are still having difficulties, please contact Customer Services at 1-315-662-2048.

  

 

I am trying to place a trade and am receiving a message stating "Order not accepted. You do not have enough funds to perform this transaction".
It could be one of three common mistakes:

1.     Often times, securities listed on the Pink Sheets do not have an electronic bid or ask being quoted. Check the current quote that is given on your Preview Page. If there is bid/ask being quoted, you must place a limit order. Market orders will not be accepted for stocks without a bid or ask.

2.     Our systems will withhold a minimum of $10 in available cash balance. Please deduct this amount when you are placing a buy order.

3.     Check to be sure that you have taken into account all commission fees and any order type surcharges (i.e. logical orders) when calculating you actual available balance to trade. If you are routing directly to an ECN, please do not forget to figure in the ECN surcharges.
 

 

I am trying to sell my position but am receiving a message stating "Position does not exist".
Please check your Open Orders page to make sure that you do not already have an order that is live at the market center. If you currently have an open order to sell your position, our systems will not allow you to place another sell order for the same position until the current open order is canceled.
 

 

I saw the last price fall / rise past my limit price. Why hasn't my order executed?
There could be a number of reasons why your order did not execute. Often times, the last price does not provide you with the on-goings of the moving market. You must take into account what the bid and ask was at the time of the execution, the type of order you are placing, the liquidity of the stock you are trading, etc. If you are concerned about an open order, please contact our Support Staff at 315-662-2048.
 

 

I canceled my sell order after the market closed. When can I enter in another order?
Cancel requests submitted after the market close will not attempt to confirm with market centers until market open the following business day. You will not be able to re-enter your order until we receive confirmation from the market center.

 

What is a firewall?
A firewall is made up of a combination of hardware and software which is designed to securely separate the Internet from internal computer systems and databases. At Trade Eagle, data coming from customer computers via the Internet flows through a series of safety checkpoints on its way to our internal systems. Data is encrypted between your system and internal systems to protect it from unauthorized disclosure or modification. Due to existence of a Firewall on most networks, there may be certain instances when a customer cannot gain access to the Trade Eagle site. If this has been determined, the customer will need to contact their system administrator in order to gain access.