Software Billing/Reimbursements

The date you first log into Trade Eagle will initiate your Trade Eagle software fee. The first connection will result in the full Trade Eagle fee charge and will not be prorated. Software restarts (after a suspension of service) are not prorated. The trade schedule used to determine the software reimbursement is never prorated. Data feed fees are never prorated for a mid month cancellation/activation. All Trade Eagle and data feed subscriptions are based on a calendar month.

Trade Eagle software fees (and any associated data feed fees) are debited at the beginning of the calendar month. The total number of trades executed in the account during the calendar month will be totaled at the end of month. If the requisite amount of trades to qualify for a software reimbursement were executed, the appropriate software credits will be posted to your account. These reimbursements are posted in the middle of the following calendar month. For example, software fees assessed in October will be reimbursed in mid-November, if the requisite amount of trades were placed in October. Fees for data feeds are never reimbursed.

If you are eligible for free software based on a promotion, your account will be debited at the beginning of the month as noted above, but will be reimbursed as noted above regardless of the amount of trades placed in your account for that calendar month.

Should you wish to cancel your Trade Eagle software subscription or any data feed subscriptions, they must be provided to Trade Eagle in writing (e-mail is acceptable – tradeeagle@ridgewayconger.com) 2 business days before the end of the current calendar month to ensure that you will not be charged for the fees in the subsequent calendar month. If a cancellation request is submitted after this time, will make every attempt to have the subscription cancelled, but cannot guarantee that the subscription will be cancelled and the fee will not be assessed to your account for the next calendar month.

All software fee debits and reimbursements may be viewed through the cash activity report through the Trade Eagle client center.

Deposits

Equity and options account: Personal checks, wires and ACH (with completed application) are the only form of deposit that is accepted by Trade Eagle. Third party checks, temporary checks and credit card related checks are not accepted for deposit. Other forms of deposits that are not accepted are as follows: Cash, Money Orders and Travelers checks.

Any deposits by personal check must be verified first before they are available for trading. If Trade Eagle is unable to verify the funds, you must wait up to 10 business days to clear before the funds will be available for trading. However, you can assist us in the verification of funds by either conducting a conference call with your bank or providing us with a copy of a bank statement from the current trade date.

Wire deposits are the fastest method to fund your account. When funds are wired, they are generally available for trading on the next business day after being posted to the account. It is imperative that the name of the originator of the wire match the name of the beneficiary of the wire in order to Legent Clearing to apply the wire to your trading account. If the originator and beneficiary do not match, the wire cannot be applied to your account.

Any deposits by personal check must be verified first before they are available for trading. If Trade Eagle is unable to verify the funds, you must wait up to 10 business days to clear before the funds will be available for trading. However, you can assist us in the verification of funds by either conducting a conference call with your bank or providing us with a copy of a bank statement from the current trade date.

Wire deposits are the fastest method to fund your account. When funds are wired, they are generally available for trading on the next business day after being posted to the account. It is imperative that the name of the originator of the wire match the name of the beneficiary of the wire in order to Trade Eagle to apply the wire to your trading account. If the originator and beneficiary do not match, the wire cannot be applied to your account. There are no exceptions to this policy.

Withdrawals

If a withdrawal request is submitted before 11:30am EST, the funds will be processed/disbursed within the same day. If a withdrawal request is submitted after the above stated times, the request will be processed on the next business day. All withdrawal requests are first verified to ensure availability of funds. Checks are only sent to the address of record on the account. We recommend using the client center for withdrawals – you will see “withdrawals” on the left side below the list of reports. Choose “Electronic Funds Withdrawal” – fill out online form and click “Submit”.

 Any funds deposited by check or ACH must wait 10 business days to clear before they may be withdrawn. In order for wire and journal requests to be processed, the account title for both accounts (the originator and beneficiary) must match. There are no exceptions to this policy.

Correspondent Account Application- "Margin & Short Agreement"

The customer agreement was included in your initial application for an account and acknowledgement was required in order to open your account. The customer agreement includes the margin disclosure statement, customer agreement and Ridgeway & Conger, Inc. privacy policy among other items pertinent to your trading account.